NewSmile™ | FAQ - Frequently Asked Questions - NewSmile™ USA

FAQ

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What are invisible aligners?

Invisible teeth aligners are plastic trays that fit around your teeth and are worn to move them into their proper place. Unlike braces, invisible aligners do not have brackets or metal wires, and are hardly noticeable to the public eye. Typically, a series of aligners are worn and interchanged every 2-3 weeks to get the desired results. Depending on the severity of the case, a treatment can vary from a couple of weeks to a couple of months. Many people prefer to use invisible aligners because they are easy to clean, are less noticeable, and don’t cause as much discomfort to gums and cheeks.

How do your invisible aligners work?

Many invisible teeth aligners require you to go to your orthodontist or doctor on a regular basis. However, NewSmile™'s process is different and can be done while at home. Here’s how our invisible aligners work:


1)  We begin by determining if you are a good candidate by asking you a few questions. This gives our dental experts a good idea of what you want your finished smile to look like.


2)  Once you are given the go ahead, you can choose one of our pricing plans. We’ll send you all the materials you’ll need to make your own teeth impressions right at home. Follow our instructions to make four impressions, and send them with a prepaid shipping label back to NewSmile™.


3)  A trained doctor will evaluate the molds, and send you what your teeth will look like after the process is complete. Once approved, a treatment schedule will be mapped out, and you’ll know exactly how long you’ll have to wear your invisible teeth aligners.


4)  NewSmile™ will directly mail you your custom invisible teeth aligners to wear. You’ll change to a new aligner about every two weeks. Wear them for the proposed time to get the straight, beautiful smile you’ve always wanted!

For more information, read our How it Works page.

Can I use FSA for my purchase?

Yes, you can! You'll be able to your Impression Kit, clear aligners and a set of retainers on almost all FSA spending and HSA accounts.

How do I use my FSA/HSA for my purchase?

If you have an FSA/HSA debit card, you can use that to make your purchase. If you don't have one, we can provide a receipt for your for your invisible aligners so you'll get reimbursed.

What if I don’t have enough money in my FSA to cover the full cost?

It's best to double check what you have left with your FSA. If you need to have your payments split between your FSA and another card, we can do that for you. Just go on our chat, give us a call, or send an email!

>> Click Here: Check If You Are Covered

How do I properly use and care for my invisible aligners?

Our teeth aligners are durable, but you’ll need to take care of them in order to get the results you want. To get the most out of your invisible aligners, do the following:


Wear them as much as possible. For the fastest results, wear your invisible teeth aligners for at least 22 hours a day. For Night Aligners, wear them for 10+ continous hours (without removing them) at all.

For regular aligners to be worn 22 hours per day, you can take them off to eat, drink, and brush your teeth. If your aligners start to feel tight and uncomfortable, you’re not wearing them long enough. Eventually, if you don’t wear them as long as you need to, you’ll have to pay for new impressions and aligners.

For Night Aligners, you must wear them for 10+ continous hours per day without removing them. Your overall treatment will take a little longer, and they're the most discreet way to straighten teeth.


Rinse when you take them out. After you remove your invisible aligners, run them under cold water to prevent saliva from building on the plastic. The more saliva build-up, the more bacteria there will be in your mouth which results in poor hygiene. Remember to not use hot water or run them through the dishwasher. Heat can damage and warp your aligners to the point where you can’t use them anymore.

Brush and floss your teeth before putting them back in. After you eat, brush and floss your teeth before inserting your aligners back into your mouth. Leftover food particles can stick to your teeth and aligners, which leads to bacteria build up and cavities.


Clean with soap, not toothpaste. Believe it or not, soap is better for your aligners than toothpaste. Toothpaste can be abrasive and scratch the plastic. The more scratched your invisible aligners are, the more noticeable they will become to others.


Don’t soak them in mouthwash. Soaking your invisible teeth aligners in mouthwash can turn them green, blue, or whatever color the mouthwash is. Tainted or colored aligners will be noticeable and not very attractive. Instead of mouthwash, use a clear retainer/denture cleanser.

How much do invisible aligners cost?

NewSmile™'s invisible teeth aligners are quite affordable, and cost 75% less than other teeth straightening methods. You’re not only saving money on your invisible aligners but also money from the dentist and orthodontist appointments you would have had to pay for. It’s no wonder NewSmile is the cheapest way to straighten your teeth. We offer a variety of packages to better fit your situation and budget.


Fast Track & Aligners: This is our most popular package where you can pay for everything up front for a cheaper alternative to Invisalign and a cheaper way to straighten your teeth. This package is the lowest cost for clear aligners and the quickest way to a straighter smile.


NewSmile™ Monthly Plan: If you’d like to spread out your payments, you can pay a deposit of $295 down to start, with the rest spread out on monthly payments.

Night Aligners: Our most discreet way to straighten teeth. Pay the same price as our regular aligners, and straighten your teeth without anyone else knowing. It'll be our little secret!

Night Aligners Monthly Plan: we also have monthly payments for our Night Aligners! It's the same plan where you start with a $295 deposit, and spread the rest on monthly payments.

Please feel free to contact us if you have any questions about our pricing or packages. We’d love to help in any way we can!

Are your aligners BPA and latex free?

Totally.

Can I use health insurance to cover the cost?

Our aligners may be covered by your FSA benefits. You will need to check with insurance and company to see if it will be covered. 

Does the process hurt?

On a scale of 1-10 stubbing your toe, it’s probably a 3 or 4. There may be some slight discomfort with each new aligner set, but the pain shouldn’t last more than a day or two.

Will I have a lisp with my aligners?

You may for a few days, but after that, you should get used to having them on.

I have a permanent retainer, do I need to remove it?

Yes. In order for us to get an accurate impression of your teeth so we can make the best fitting aligners, our licensed Dental Team will require you to remove your permanent wire. We'll need your wire removed if you would like to straighten either one or both rows of teeth.

Can I get these if I have a bridge?

Absolutely. Once you've sent in your kit, let us know about the bridge and our doctors will make sure they work. We'll be able to determine if we're the right fit for you, and if our doctor's determine you're not a right fit you'll be refunded in full.

Can I get aligners if I have a missing tooth?

Yes, no problem. 

Can I get these if I have an implanted tooth?

Absolutely. Once you've sent in your kit, let us know about the implant and our doctors will make sure they work. We'll be able to determine if we're the right fit for you, and if they find you're not a good fit for our aligners, you'll receive refund.

How long do I have to wear the aligners?

Each treatment is tailored to one’s individual needs. You might only have to wear them for a couple of months, or up to a year. The average treatment time is 4-6 months, and for Night Aligners, it's 8-10 months.

Can I get aligners for just one row of teeth (not both)?

You sure can. However, we still need impressions for both top and bottom teeth. Our team needs both to ensure that your bite is aligned well at the end of your treatment. For this reason, the price is the same whether you're getting aligners for just the top, just the bottom, or both.

What if I lose an aligner?

First- don’t panic.
Second- you can just put in your next aligner and make sure you wear it for the rest of the time that you would have had left with your missing aligner, as well as the full two weeks after that.

If you have lost your retainer(s) because you are finished all your clear aligner steps, move to the last step of your aligners, and order a replacement retainer ASAP from us:

BUY Replacement Retainers Here

If you buy 2, you'll save $75:

BUY 2 Sets Of Retainers To Save

How much does a retainer cost after?

Free. That’s right, we include a free set of retainers for FREE.

Can I order replacement or backup retainers?

You sure can. If you’d like a replacement or backup retainer just order one here with the same full name and email used with your aligner treatment purchase:

Purchase Extra Retainers

Purchase 2 Sets Of Retainers - SAVE $75

We can provide retainers only to those who have received aligners from us first.

Do you guys offer teeth whitening?

Yes! You get free teeth whitening foam when your aligners and retainers are delivered to you - all at once!

Can I get these if I have wisdom teeth?

If your dentist has suggested wisdom teeth removal, we recommend going that route first. If he/she said you don’t need them out (wahoo) then you’re all clear to order one of our plans, and get started with your treatment.

What is an Impression Kit?

An Impression Kit is what we send you in order to get molds of your teeth and to create your treatment. They include practice putty, 4 trays (2 for top teeth and 2 for bottom), and real putty for creating the molds. We also include instructions for photos and making a good impression, cheek stretchers, and a prepaid shipping label to stick back on the same box, and drop off at the post office.

What is a Treatment Preview?

A Treatment Preview is a digital rendition of your straighter teeth at the end of treatment. If you like your future smile, we'll start making all your aligners. If you don’t, you can request a refund - see Refund Policy.

What if I ordered my Impression Kit and haven’t received it after a week?

If it’s been about 7-10 business days, and you still haven’t received your kit, or shoot us an email at team@newsmilelife.com. We’ll be happy to look into it for you.

Should I keep my aligners?

Yes! 

Keep all of your aligners and do NOT throw any away (even after you're finished the step). You may need them later on during your treatment! Keep them safe from pets since they often end up being chew toys!

Can I chew gum with aligners?

If it’s sugar-free, you can chew them with your aligners on (although it may feel awkward at first). You can also take sugar-free mints.

Can I kiss with aligners?

Yes, nobody can tell you're wearing them by looking at your teeth most of the time!

Can I drink alcohol/coffee/energy drinks with aligners?

We recommend taking your aligners out if you drink anything besides water or clear liquids as this will preserve their clarity, and prevent your teeth from being stained. When you're done drinking we recommend you give your mouth a quick rinse with water before putting the aligners back in.

How often should I wear my post-treatment retainers?

You should wear your NewSmile™ retainers for 22 hours per day for the first 6 months after your treatment. Once you’ve reached your 6 month mark, you may start wearing them during evenings at home and while you sleep. At that point, they may still feel tight since your teeth are still setting into their new position. Wear your retainers during the day until you no longer feel any tightness or pressure when putting them on during the evening.

Is this type of treatment process safe?

Of course it’s safe. Our aligners are U.S FDA approved and is prescribed and overseen by board-certified dentists and orthodontists. We recommend seeing your dentist before starting the NewSmile™ treatment to make sure there aren’t any pre-existing conditions that may cause complications during the treatment process.

How often should I change my aligners?

If you’re wearing your aligners 22 hours per day, you should change them every two to three weeks. For Night Aligners, you should wear each step for 10+ continious hours per day, and switching to the next step after two to three weeks as well.

If you leave them out for a prolonged period of time, we suggest that you go back to your best fitting aligners and wear them for two weeks and proceed with the process as usual. Download the NewSmile™ Monitoring App on your phone to monitor and help finish your treatment on time.

Do NewSmile™ aligners sit straight across my gums?

Unlike other aligners in the industry, NewSmile™ aligners are trimmed to your gum line in a scalloped fashion so that they don’t rest on your gums. Not only is this less irritable, but it’s also less visible with our ultra clear medical grade plastic so that your aligners are truly invisible.

Am I a good fit for NewSmile™?

There's only one way to find out. If you complete our smile assessment here, we will know if you’re a good fit.

How long does it take to get my aligners?

As long as there aren’t any unforeseen delays or extenuating circumstances, you should receive your aligners about 7-8 weeks after ordering your Impression Kit.

What comes with the aligners?

Aside from the joy and excitement that comes with NewSmile™ clear aligners, there’s a few material things we throw in there to help along the way. You’ll get:

-All of your aligners up front

-A removal tool to help take them out if you need some assistance

-Chewies that you can use to help seat your aligners for a tighter fit

-Free upper and lower retainers that you will use upon completion of your treatment

-Free professional whitening foam

Can I speed up the aligner process?

No, you can’t. Your treatment is designed to shift teeth at set intervals of time and it’s crucial to allow each step to take its prescribed two-week course before moving on to the next one. Trying to speed through the process can adversely affect the health of your teeth and gums and the healing of the periodontal ligaments surrounding your teeth. It can also void our NewSmile™ Guarantee.

I have a smaller/larger mouth, will the impression kit work for me?

You’re not alone. No worries, we have you covered. We have three sizes of trays that should work for every size of mouth. If you feel that your mouth is smaller or larger than average, we will text you when you order your impression kit and you can let us know then.

Can I get these outside of USA?

Yes! We currently have treatment options available for people in Canada at this time.

www.NewSmileLife.ca

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